Fikri, Muhammad Akbar Rijalul, and Muhammad Baharuddin Zubakhrum Tjenreng. “Manajemen Pelayanan Publik”. Jurnal PKM Manajemen Bisnis 5, no. 1 (January 15, 2025): 291–304. Accessed October 9, 2026. https://ojs.pseb.or.id/index.php/pkm/article/view/1300.