SUNARTO, S.; DEWI, S.; JOHANES, J. Prediktor Niat Kunjungan Ulang Pasien Rawat Jalan: Menilai Peran Proses Bisnis di Tengah Keterbatasan Servicescape. AKADEMIK: Jurnal Mahasiswa Humanis, [S. l.], v. 6, n. 3, p. 1796–1811, 2026. DOI: 10.37481/jmh.v6i3.2347. Disponível em: https://ojs.pseb.or.id/index.php/jmh/article/view/2347. Acesso em: 7 oct. 2026.