LILIANTI, A.; SAFUAN, S. Optimasi Kualitas Pelayanan dan Jasa: Tinjauan Implementasi Quality Function Deployment. AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis, [S. l.], v. 4, n. 3, p. 1242–1253, 2024. DOI: 10.37481/jmeb.v4i3.893. Disponível em: https://ojs.pseb.or.id/index.php/jmeb/article/view/893. Acesso em: 7 oct. 2026.